Our Tech Center receives dozens of technical enquiries per week. We study the joint from a root cause analysis perspective to come up with the appropriate solution.
Root Cause Analysis (RCA) is a method of problem solving that aims at identifying the root causes of problems or incidents, based on the principle that problems can best be solved by correcting their root causes as opposed to other methods that focus on addressing the symptoms of problems.
Through corrective actions, the underlying causes are addressed so that recurrence of the problem can be minimized.
It is utopian to think that a single corrective action will completely prevent recurrence of the problem. This is why root cause analysis is often considered to be an iterative process.
We use Root Cause Analysis as a tool for continuous improvement.